Effective Date: January 16, 2026

VetPracticePro (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our website, services, and communications (collectively, the “Services”).

If you have questions at any time, please Contact Us.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Voluntarily

• Name, email address, phone number

• Practice or business information

• Information submitted via contact forms, onboarding forms, or emails

• Any details you provide when requesting services or support

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and interactions

• Referring URLs and general location data

This data is used to improve performance and user experience.

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and provide requested services

• Communicate about products, updates, or support

• Improve website functionality and service offerings

• Maintain security and prevent misuse

• Comply with legal or regulatory obligations

3. No Collection of Veterinary Medical Records

VetPracticePro does not intentionally collect or store veterinary medical records or protected health information unless explicitly agreed upon in writing as part of a defined service engagement.

Veterinary practices remain responsible for managing client and patient data in compliance with applicable laws and regulations.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze site usage and performance

• Improve functionality and content relevance

• Understand user behavior in aggregate

You may control cookie settings through your browser preferences. Disabling cookies may impact site functionality.

5. Third-Party Services

We may use trusted third-party tools for:

• Website analytics

• Form processing

• Customer relationship management

• Communication and scheduling

These providers have their own privacy policies, and VetPracticePro is not responsible for their practices.

6. Data Sharing

We do not sell, rent, or trade your personal information.

We may share information only:

• With service providers who assist in delivering our Services

• When required by law or legal process

• To protect the rights, safety, or property of VetPracticePro or others

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no system can be guaranteed 100% secure.

8. Data Retention

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, or resolve disputes.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data

• Opt out of certain communications

10. Children’s Privacy

VetPracticePro does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided information to us, please Contact Us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.