$24.99

This course explores how intentional introductions and thoughtful farewells shape client trust, emotional connection, and long-term loyalty in veterinary care. You’ll learn how small, repeatable moments at the beginning and end of appointments can become powerful differentiators for your practice by creating confidence, compassion, and consistency at every visit.

By taking this course you’ll learn:

• How to use first impressions to immediately establish trust, confidence, and professionalism
• Practical verbal and non-verbal techniques to communicate competence and compassion
• Why intentional farewells matter just as much as greetings—and how to do them well
• How small, consistent interactions drive client loyalty, referrals, and practice culture