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Coaching, Counseling, and Corrective Action() Instructor: Jon BittlesPerformance management doesn’t have to be uncomfortable—or avoided altogether. Thiscourse breaks down how to coach employees early, address issues clearly, and takecorrective action when needed without damaging trust or culture. You’ll learn how to createa feedback-driven environment that supports growth while maintaining accountability.Strong leadership means knowing when to coach up—and when to coach out.By taking this course you’ll learn:How to differentiate between coaching, counseling, and corrective actionHow to address issues early before they escalate into bigger problemsHow to document conversations properly to protect your team and clinicHow to maintain fairness, consistency, and trust during performance conversationsUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 5
How to Build a Team That Knows What They're Doing() Instructor: Cayla BittlesTraining isn’t a one-time task—it’s a culture statement. This course focuses on buildingintentional, structured training systems that set employees up for real success. You’ll learnhow to use checklists, timelines, and accountability to create consistency across your team.When training is done right, confidence increases, mistakes decrease, and burnout goesdown.By taking this course you’ll learn:How to create structured training plans instead of relying on shadowing aloneHow to use checklists to ensure consistency and accountabilityHow to implement 30- and 90-day benchmarks that remove guessworkHow to build confidence and competence through intentional follow-throughUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 5
The Power of Assumption in Shaping Culture() Instructor: Jon BittlesAssumptions—when left unchecked—can quietly erode trust and damage team culture.This course explores how defaulting to judgment instead of curiosity fuels conflict,resentment, and miscommunication. You’ll learn how to shift your mindset and leadershipapproach to create psychological safety and stronger collaboration. Culture isn’t built bypolicies alone—it’s built by daily interactions.By taking this course you’ll learn:How assumptions impact communication, trust, and team dynamicsHow to replace judgment with curiosity and empathyHow to address issues without blame or defensivenessHow to build a culture rooted in trust, accountability, and respectUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 5
How to Onboard Like a Pro and Not Like You Forgot They Were Starting() Instructor: Cayla BittlesOnboarding sets the tone for everything that follows—and when it’s done poorly, turnoverskyrockets. This course teaches you how to create a structured, welcoming, and intentionalonboarding experience that helps new hires feel confident, supported, and successful fromday one. You’ll learn how to prepare before Day 1, train with purpose, and clearlycommunicate expectations. Strong onboarding isn’t extra—it’s essential.By taking this course you’ll learn:How to prepare your clinic and team before a new hire’s first dayHow to structure onboarding so new hires feel supported, not overwhelmedHow to set clear expectations early to avoid future confusion and conflictHow to use onboarding to strengthen culture, confidence, and retentionUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 5
Hiring Without the Headache() Instructor: Cayla BittlesHiring in veterinary medicine doesn’t have to feel chaotic, rushed, or reactive. This coursewalks you through a proven, step-by-step hiring process designed to help you attract theright people—not just fill open shifts. From sourcing candidates to interviews, job shadows,and final decisions, you’ll learn how to protect your culture while building a stronger, morereliable team. The goal isn’t faster hiring—it’s smarter hiring.By taking this course you’ll learn:How to design a hiring process that filters for culture, values, and long-term fitHow to spot red flags early and trust your gut without guiltHow to conduct interviews, peer interviews, and job shadows with intentionHow to make confident hiring decisions that reduce turnover and burnoutUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 5
How Perfection Affects Price() Instructor: Jon BittlesThis course explores how small details in service—not medicine—drive perceived valueand client loyalty. You’ll learn why clients are willing to pay more when the experience feelsintentional, thoughtful, and consistent. The focus is not on being flawless, but on beingexcellent where it matters most. This course helps practices and professionals stopcompeting on price and start standing out through experience.By taking this course you’ll learn:How client experience directly influences what people are willing to payHow to identify the 10–20% that truly differentiates your practiceHow to turn client feedback into strategic, actionable improvementsHow to build loyalty through consistency rather than chasing perfectionUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 6
How The 5 Senses Influence The Success of Veterinary Practice() Instructor: Jon BittlesThis course breaks down how sight, sound, smell, touch, taste, and emotion shape howclients perceive your practice. You’ll learn how subtle sensory details can reduce anxiety,build trust, and create lasting positive memories. The focus is practical and immediatelyapplicable, with changes teams can implement right away. Exceptional care isn’t just whatyou do—it’s how it feels.By taking this course you’ll learn:How sensory experiences influence client trust, emotion, and memoryHow to intentionally design a calming and welcoming clinic environmentHow to reduce anxiety for both pets and clients through small, practical changesHow emotion ultimately drives client loyalty and long-term relationshipsUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 6
Creating a Beautiful Euthanasia Experience Clients Remember with Gratitude() Instructor: Cayla BittlesThis course provides a compassionate, step-by-step framework for one of the mostemotionally important moments in veterinary medicine. You’ll learn how to guide clientsthrough euthanasia with clarity, dignity, and empathy—from the first phone call throughaftercare. When handled thoughtfully, these moments become lasting memories ofgratitude rather than trauma. This course helps teams honor pets while deeply supportingthe families who love them.By taking this course you’ll learn:How to lead euthanasia appointments with confidence, clarity, and compassionHow to support clients emotionally from the first phone call through aftercareHow to create a peaceful, dignified experience for both pets and familiesHow thoughtful follow-up strengthens trust and long-term client relationshipsUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 6
The Art and Science of Veterinary Client Communication() Instructor: Dr. Emily KingThis course transforms how veterinary teams communicate with clients by blendingempathy, structure, and confidence. Using proven frameworks adapted specifically forveterinary medicine, you’ll learn how to guide conversations with clarity—withoutsounding salesy or scripted. From first impressions to handling objections, this courseequips you to advocate for pets while building trust with clients. Communication stopsbeing stressful and starts driving better outcomes for everyone.By taking this course you’ll learn:How to confidently guide client conversations without pressure or awkwardnessHow tone, body language, and emotional state directly impact client trust andcomplianceHow to present medical recommendations in a way clients clearly understand andacceptHow to handle objections, uncertainty, and hesitation with empathy and clarity 24.99 14/01/2026 16/01/2026 6
Scrubs to Self-Worth: The Vet’s Guide to Confidence() Instructor: Dr. Emily KingConfidence in veterinary leadership isn’t about knowing everything—it’s about believingyou’re worthy, even when things go wrong. This course tackles imposter syndrome, self-doubt, and the inner critic that quietly undermines strong leaders. You’ll learn how self-worth differs from self-confidence and why chasing external validation never works.By taking this course you’ll learn:The difference between self-worth and self-confidence—and why it mattersHow to silence the inner critic that fuels imposter syndromeHow to separate your value from mistakes, metrics, and outcomesHow to build confidence rooted in purpose, not perfectionUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 4
Defining Your Vision, Values, And Mission() Instructor: Dr. Emily KingStrong leadership starts with clarity—and this course helps leaders define exactly whatthey stand for. You’ll learn how to articulate a clear vision, meaningful core values, and amission that guides decisions at every level of your organization. When these elements arealigned, culture becomes intentional instead of accidental.By taking this course you’ll learn:How to define a clear and compelling leadership visionHow to identify core values that guide daily decisionsHow to create a mission statement that actually drives behaviorHow clarity in purpose strengthens culture and accountabilityUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 4
Mastering Decision-Making Like a Pro() Instructor: Dr. Emily KingEvery leader makes decisions—but great leaders make the right decisions under pressure.This course provides a practical framework for navigating tough, emotional, and high-stakes decisions in veterinary leadership. You’ll learn how to slow down reactive thinking,reduce regret, and make choices aligned with your values and long-term goals.By taking this course you’ll learn:How to separate emotion from logic when making decisionsHow to evaluate short-term fixes versus long-term consequencesHow to reduce decision fatigue and second-guessingHow to build confidence in difficult or unpopular decisionsUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 4
Fostering A Culture of F.A.V.O.R() Instructor: Dr. Emily KingCulture isn’t created by accident—it’s shaped by leadership behavior. This courseintroduces the F.A.V.O.R framework, a practical approach to building a culture rooted in trust,accountability, and respect. You’ll learn how your leadership wake impacts morale,engagement, and performance.By taking this course you’ll learn:How leadership behavior directly shapes clinic cultureHow to build trust through focus, appreciation, and accountabilityHow to own problems without creating blame or fearHow respect and responsibility drive engagement and retentionUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 4
Leadership Unleashed - Identifying Your Path to Success() Instructor: Dr. Emily KingLeadership isn’t about a title—it’s about how you show up every day for your team. Thiscourse helps leaders identify their personal leadership style, understand how it impactsculture, and intentionally grow into a leader others trust and respect. You’ll explorecommon leadership traps and learn how consistency, clarity, and self-awareness drive long-term success. The goal is leadership that’s intentional, steady, and sustainable.By taking this course you’ll learn:How to identify your leadership style and understand its impact on your teamHow consistency and self-awareness build trust and credibilityHow to avoid common leadership pitfalls that damage cultureHow to lead with intention instead of reacting to daily chaosUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 15/01/2026 4
How to Offboard with Grace, Structure, and Minimal Chaos() Instructor: Cayla BittlesOffboarding matters just as much as onboarding—and how someone exits your clinic sendsa powerful message to the rest of your team. This course teaches you how to handleresignations and terminations with clarity, professionalism, and respect. You’ll learn how toreduce gossip, protect morale, and reinforce your clinic’s values even during difficulttransitions.By taking this course you’ll learn:How to create a clear, consistent offboarding process for all departuresHow to communicate exits to your team without fueling gossip or fearHow to manage terminations professionally while protecting dignityHow strong offboarding reinforces trust, accountability, and cultureUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 14/01/2026 16/01/2026 5
All Access Veterinary Education() 49.99 14/01/2026 16/01/2026 0
The Power of First and Last Impressions() Instructor: Jon BittlesThis course explores how intentional introductions and thoughtful farewells shape client trust, emotional connection, and long-term loyalty in veterinary care. You’ll learn how small, repeatable moments at the beginning and end of appointments can become powerful differentiators for your practice by creating confidence, compassion, and consistency at every visit.By taking this course you’ll learn:How to use first impressions to immediately establish trust, confidence, and professionalismPractical verbal and non-verbal techniques to communicate competence and compassionWhy intentional farewells matter just as much as greetings—and how to do them wellHow small, consistent interactions drive client loyalty, referrals, and practice culture 24.99 16/01/2026 16/01/2026 6
The Veterinary Leader’s Guide to Financial Clarity() This course transforms how veterinary leaders understand and use their numbers by turningfinancial reports into leadership tools instead of stress triggers. Rather than drowning inspreadsheets or reacting emotionally to monthly swings, you’ll learn how revenue, expenses,and systems actually connect. From EBITDA to labor to revenue buckets, this course gives youa clear financial framework so decisions feel intentional instead of reactive. Finance stopsfeeling heavy and starts feeling empowering.By taking this course you’ll learn:How to use EBITDA and cash flow as your financial North Star for long-term stabilityHow to break revenue into actionable buckets and identify where performance is trulylaggingHow labor, COGS, and SG&A interact—and where inefficiency (not effort) is usually thereal issueHow to remove operational friction so revenue grows naturally without burning out yourteam 24.99 13/02/2026 13/02/2026 7
Stop Letting Inventory Steal Your Money() This course transforms how veterinary practices manage inventory by reframing it as cash inmotion—not just product on shelves. Instead of overordering out of fear or reacting to stockouts,you’ll learn how inventory directly impacts cash flow, profit, and long-term practice value. Usingpractical systems like ABC categorization, Kanban-style ordering, and Economic OrderQuantity, this course equips you to tighten COGS without increasing workload or sacrificingpatient care. Inventory stops being chaotic and starts becoming one of your most powerfulfinancial levers.By taking this course you’ll learn:How unsold inventory quietly restricts cash flow and limits financial flexibilityHow to implement ABC inventory management to focus attention where it actuallymattersHow small improvements in COGS can dramatically increase profit and enterprise valueHow to balance readiness for patient care with disciplined, data-driven ordering 24.99 13/02/2026 13/02/2026 7
Leases, Lawyers, and Long-Term Risk (For Veterinary Practices)() Leases, Lawyers, and Long-Term Risk (For Veterinary Practices)This course transforms how veterinary leaders approach commercial leases by shifting themfrom rushed transactions to strategic financial decisions. Instead of signing under pressure anddiscovering problems years later, you’ll learn how lease structures, CAM charges, personalguarantees, and renewal terms directly affect your practice’s financial future. Fromunderstanding Gross vs. Net leases to negotiating protections and preserving leverage, thiscourse equips you to protect both your business and your personal assets. Leasing stopsfeeling intimidating and starts feeling strategic.By taking this course you’ll learn:How different lease structures (Gross, NN, NNN, Absolute NNN) shift financial risk toyouHow CAM charges, Base Years, and escalation clauses impact long-term occupancycostsHow to negotiate smarter protections and preserve your ability to walk awayHow entity structure, personal guarantees, and lease compliance affect your personalfinancial exposureUse the VetPracticePro guide to follow along and jot down notes as you go! 24.99 13/02/2026 13/02/2026 7

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